Q. If an item I saw yesterday “disappears” today, what am I doing wrong?
A. You’re not doing anything wrong – except perhaps waiting too long to order! As soon as an item is selected by another customer, it is removed from our inventory and replaced. Remember, most items are one of a kind.

Q. What are the costs of having the merchandise shipped to us?
A. Prices are displayed on a shipping chart that you can access on the "Shipping Page"

Q. Can I ship an item to another country?
A. We are currently only shipping within the Continental U.S.

Q. How is the merchandise shipped?
A. All products are shipped through UPS and the U.S. Postal service. The shipping service will depend on the amount of purchase. Please check Shipping page.

Q. How long does it take for my order to be processed?
A. Orders will be processed within 2-3 working days.

Q. How long will it take to receive my order?
A. It depends on the shipping method. UPS usually between 2-5 working days and U.S. postal service between 2-7 working days.

Q. Can I order custom made items?
A. We are currently not taking custom orders.

Q. How can I track my order?
A. Log into your IncrediblyHandmade.com account to check on the status of your order.

Q. Can I pay with personal checks?
A. We are currently not accepting personal checks.

Q. Is your website secure?
A. You can shop at www.IncrediblyHandmade.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card. The company adheres to strict industry standards for payment processing.